Our menu of service offerings is designed to efficiently and effectively address any issue with our products that may prevent you from operating at peak levels. Our product and technical support is a simple phone call away at 847-490-1191. You can also send us a message or schedule a call below.
Customers rely on our technical knowledge, understanding support and expeditious service to contribute to their successful operations. We work together to ensure the customer’s requirements are met with respect, integrity, honesty and a focus on putting the customer’s needs first in all situations.
Technical service
On-site service
Repair service
Exchange service
The HEIDENHAIN helpline supports you in solving your problems. When calling us, please have the device model and HEIDENHAIN ID number at hand.
Helpline hours:
Monday – Friday 7 AM – 5 PM
Helplines:
Encoders & Digital Read Outs
(847) 490-0351 ext. 1
techsupporthc@heidenhain.com
HEIDENHAIN TNC Controls
(847) 490-0351 ext. 2
tncservice@heidenhain.com
Machine Down Urgent Requests
(847) 490-0351 ext. 3
machinedownhc@heidenhain.com
Acu-Rite MillPwr Controls
(847) 490-0351 ext. 4
millpwrservice@heidenhain.com
Service Administration
(847) 490-0351
serviceadminhc@heidenhain.com
Metrology Systems /Quadra Chek DRO’s
(847) 490-0351 ext. 7
metrologyhc@heidenhain.com
Product finder:
Click here to view the HEIDENHAIN product finder, the fastest way to find desired information on current and previous products and devices. Simply enter the ID number or the product name into the search field. You can find this information on the product’s ID label.
On-site support services for your HEIDENHAIN products are provided by our competent Field Service team—and a local network of service partners—to save you time and money and increase your uptime.
Services offered by our field service experts:
Customer and user training in the local language
Continually trained service technicians
On-site service support and competent personal assistance
Servicing, installation and repair of HEIDENHAIN products on-site
HEIDENHAIN service exchange
Fast availability of replacement components
12-month guarantee of function for repairs on the complete device
To request an on-site visit from one of our technicians, click here.
Our qualified service technicians repair your defective units quickly and reliably. If your product is not functioning properly and needs to be sent in for repair, please use this repair form to request a Service Return Authorization #.
Return address:
HEIDENHAIN Corporation
Service Dept.
333 East State Parkway
Schaumburg, IL 60173
Our scope of services for you
Repair report
Preparation of a report on the faults found and the measures taken
Functional testing
Visual inspection, functional test, error analysis and inspection report of the confirmed fault
Functional repair or premium repair
Choose between low-cost functional repair and our premium repair (function and optical condition as good as new)
Repair
Testing of functions, error analysis, cleaning, updates and changes, fault repair, final functional test and a 12 month guarantee of function for the entire unit
Calculation of your repair costs
Information on the maximum repair price (without preliminary inspection) and information on the actual repair price (with preliminary inspection)
In some cases we are able to offer exchange services to our customers for products that need immediate repair. Please use this form to initiate the exchange process.
HEIDENHAIN service exchange
This service is used to keep your equipment down for the shortest amount of time. We will send you a previously refurbished unit from our exchange stock while we wait for your defective item to arrive. Once received, we will inspect it and repair the unit. You are only charged for the repair of the defective unit which we then put back into our exchange warehouse as a refurbished item.
Fast availability of replacement components
We offer regional stocking of common components and flexible possibilities for delivery of other components from our HEIDENHAIN warehouse in Traunreut, Germany.
Return address:
HEIDENHAIN Corporation
Service Dept.
333 East State Parkway
Schaumburg, IL 60173
Our Service Partners are a select group of distributors we trust to uphold HEIDENHAIN’s high service standards and provide additional service options to customers. Each offers specialized and highly trained product support, but may not be inclusive of all brands.
GE Van Wert
461 Boston Street, Suite B4
Topsfield, MA 01983
Phone: (978) 887-3389
Email: gevanwert@aol.com
Visit website
Morlin Incorporated
2044 West 20th Street
Erie, PA 16502
Phone: (814) 454-5559
Email: info@morlininc.com
Visit website
Atech Authority
13745 Stockton Ave.
Chino, CA 91710
Phone: (909) 614-4522
Email: sales@atechauthority.com
Visit website
Northwest Metrology
5715 Wollochet Drive NW, Bldg. B101
Gig Harbor, WA 98335
Phone: (253) 853-3183
Email: sales@northwestmetrology.com
Visit website
IMS
220 De France Avenue, Building N220
Moffett Field, CA 94035
Phone: (925) 513-2342
Visit website
OSS, LLC
380 Wingo Heights Road, Unit 4B
Spartanburg, SC 29303
Phone: 864 585-3275
Email: ssimister@ossllc.biz
Send questions, comments or concerns about your HEIDENHAIN equipment to our service team.
Arrange a 15-minute consultation call for support with TNC, MillPwr, metrology or technical support.
333 East State Parkway
Schaumburg, IL 60173-5337 USA
Tel. 1-847-490-1191
Fax: 1-847-490-3931
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