Tips and tricks from the HEIDENHAIN Service department

Do you have questions related to our Service department?
Look here for information that will quickly enhance your daily work.

Home Service & Support Tips

Your alternative to on-site servicing: HELPLINE+

We hope you’re already familiar with our free helplines and on-site HEIDENHAIN technician services. To supplement this offering, the HEIDENHAIN Service department is now introducing its new HELPLINE+ remote maintenance services that save you time and money with greater flexibility.

NC programming | PLC programming | APP programming | Machine optimization | On-site service | Digital Twin | CNC controls | Digital Shop Floor software solutions | Motoren und Umrichter | Signal converters | Touch probes and vision systems | Inspection & testing devices

Customized workshops

Do you have unique training needs? Then let us know what you’re looking for, including dates, topics, participants and locations. We offer full flexibility for attaining maximum training success and optimally qualified staff.

NC programming | PLC programming | Machine optimization | On-site service | CNC controls | Digital Shop Floor software solutions | Motoren und Umrichter | Touch probes and vision systems | Inspection & testing devices | Length gauges | Digital readouts | Linear encoders | Angle encoders | Rotary encoders

New sample cycles for TNC controls

HEIDENHAIN controls come with a large number of canned cycles for a wide variety of machining tasks. Even so, they cannot cover every possible scenario. That’s why the HEIDENHAIN Service team offers sample cycles that help you individually adapt and expand your control’s range of cycles, including highly specialized ones.

NC programming | PLC programming | Machine optimization | APP programming | Tips and tricks | Digital Shop Floor software solutions | CNC controls

We make provision so that you can stay productive

Ensuring the availability and timely delivery of our parts and products is just one of the many ways that the HEIDENHAIN Service department helps ensure your productivity.

Tips and tricks | Repairs & replacement parts | Replacement devices | Warranty | CNC controls | Touch probes and vision systems | Linear encoders | Angle encoders | Rotary encoders

We’re here for you!

Despite the current restrictions on travel, visits, and interpersonal contact, your daily business doesn’t stop, nor does the HEIDENHAIN Service department. This includes all aspects of servicing and maintenance work. We’re currently focusing more on our online offerings but can also visit your site as permitted by the current regulations.

On-site service |

Workspace camera: keep your work in view

A clear view of the work envelope is important and even necessary for many machining operations. Displaying live video on your control or extra monitor requires connectivity with the IP camera system. The HEIDENHAIN Service department can also support you in implementing a workspace camera.