Home Service & Support Technical support

Technical support from HEIDENHAIN

The HEIDENHAIN Service department provides professional and tailored support for machine manufacturers and end users throughout a machine’s life cycle. We offer services ranging from initial machine design to field servicing, optimization, and retrofit support. You benefit from five technical helpline areas working closely together to solve problems. The following image links to more information about the individual HEIDENHAIN service offerings. If you have any questions, please contact our technical support hotlines directly.

Machine manufacturersUsers Retrofits Repairs and
On-site support Field servicing
and fine-tuning
Programming support Training Optimization Initial setup Programming support Prototyping Project

The right helpline for your HEIDENHAIN product

Each year, the HEIDENHAIN Helpline receives 5000 calls. We work with you to find solutions via phone, e-mail, Webex sessions, or remote servicing. With our extensive theoretical and practical expertise, we can also troubleshoot your machine on-site. Find the right HEIDENHAIN Helpline by selecting the product concerned, or schedule a call with our technical support.

You need support?

Give us a call: 847-490-0351

Or write us an e-mail:

Helpline hours: Monday-Friday 07:00 AM-4:30 PM (CST)

Machine life cycle in detail