Replacement devices

Our HEIDENHAIN Service Exchange replacement service gets your machine running again. We’ll send you a replacement device from our Service Exchange stock immediately and free of charge.

How the HEIDENHAIN Service Exchange works

  • Contact and describe the defect
  • The HEIDENHAIN service team creates a SRA for you
  • We send instructions for repair to customer after we create the SRA
  • We’ll deliver the desired device within 24 hours upon request for customers inside North America
  • Return your defective device along to the following address within four weeks after receiving the replacement device:

    HEIDENHAIN Corporation
    333 East State Parkway
    Schaumburg, IL 60173-5337 USA

  • We’ll repair your device and invoice you only for the actual cost of repair
  • You get to keep the delivered replacement device, which becomes your property once you pay the repair invoice
  • The returned device becomes our property and will be used for further replacement purposes
  • In the following cases, HEIDENHAIN charges the HEIDENHAIN servicing free, but with a 20% discount:
    – For returns outside the 4-week period
    – When the returned device is a total loss
    – When the returned device does not correspond to the delivered
    EXCHANGE DEVICE (based on the ID number).
What we offer
  • Current and discontinued Service Exchange devices
  • Fast response times
  • Extensive stocking of original replacement parts
  • Competent advice and longstanding expertise
Your benefits at a glance
  • Short delivery times
  • Minimum machine downtime
  • Devices as good as new for the price of repairs
  • Convenient ordering via telephone, fax, or e-mail

Contact person – Service

Helpline for repairs & replacement parts