We send instructions for repair to customer after we create the SRA
We’ll deliver the desired device within 24 hours upon request for customers inside North America
Return your defective device along to the following address within four weeks after receiving the replacement device:
HEIDENHAIN Corporation 333 East State Parkway Schaumburg, IL 60173-5337 USA
We’ll repair your device and invoice you only for the actual cost of repair
You get to keep the delivered replacement device, which becomes your property once you pay the repair invoice
The returned device becomes our property and will be used for further replacement purposes
In the following cases, HEIDENHAIN charges the HEIDENHAIN servicing free, but with a 20% discount: – For returns outside the 4-week period – When the returned device is a total loss – When the returned device does not correspond to the delivered EXCHANGE DEVICE (based on the ID number).