HEIDENHAIN repair service

Our qualified service technicians will quickly and reliably check and repair your defective device. After the repair, we guarantee proper functioning for 12 months, applicable to both the repaired part and the entire device.

How to return the defective device

  1. Contact techsupportHC@heidenhain.com and describe the defect
  2. The HEIDENHAIN service team creates a SRA for you
  3. We send instructions for repair to customer after we create the SRA

If you are asked to send in the defective device use the following address:

HEIDENHAIN Corporation
333 East State Parkway
Schaumburg, IL 60173-5337 USA

Functional or premium repair

The functional and premium repair options from HEIDENHAIN let you choose between a technically expedient repair or an additional visual restoration of the defective device. Both the functional repair and the premium repair reestablish the device’s full functionality. This one-year HEIDENHAIN guarantee covers not only the replaced parts but also the entire device.

Find out more about functional and premium repairs

The HEIDENHAIN repair service in detail

  • Functional testing
  • Fault analysis
  • Cleaning
  • Updating
  • Troubleshooting
  • Final functional testing
  • 12-month guarantee on the entire device

On request, we’ll provide a repair report about the given fault and the measures performed.

Contact the Helpline