You can find information about our products, including mounting instructions, in “HIF” (for customers with access information) or at our Infobase. Please send any further questions to email@example.com.
Where can I find the HEIDENHAIN ID number or serial number on the device?2022-08-07T14:58:56+00:00
HEIDENHAIN components normally have a black ID label (often on the back). Here you’ll find the ID number and serial number, as well as the model designation. On connecting cables, the ID number is on the jacket, near the connector.
How do I find out how old my device is?2022-07-12T21:13:39+00:00
Our customers have a contractual, twelve-month guarantee on serial devices. In addition, HEIDENHAIN provides a twelve-month performance warranty. The total performance warranty period for new serial devices is therefore 24 months.
Devices for servicing purposes
A 12-month performance warranty applies to replacement parts.
A 12-month performance warranty applies to devices from our Service Exchange inventory.
After the repair, you receive a 12-month performance warranty on both the repaired part and the entire device.
The easiest way to establish a connection to the TNC from a directly connected PC is with TNCremo/TNCserver.
If the TNC control already has a network card (iTNC 530 or higher), then at least one IP address must be provided. Please refer to the description in the User’s Manual, because the procedure varies slightly based on the NC software.
All of the TNC controls also feature an RS-232 interface (Recommended Standard 232). But due to its very limited capabilities and speed, this interface should be used only on older models.
How can I integrate my control into my corporate network?2022-07-13T16:07:31+00:00
If the LAN cable is connected to a switch/hub in the network, and if the IP is set accordingly on the TNC, then the transmission of data to and from the TNC can be started through the use of the machine’s IP with TNCremo, for example.
How can I connect a network share to my control?2022-07-27T22:15:36+00:00
For the purpose of error diagnosis, all error messages and keystrokes are documented in a log.
A log can be created on the control via the “LOGBOOK” code number or via the ERR button → LOG FILES soft key → LOG on more current controls.
There is also the possibility of creating a log from an external PC via TNCremo: go the “Extras” menu and select “Receive log”.
How can a copy of the data carrier of a HEIDENHAIN CNC control be created using the HEIDENHAIN Clone external hard disk drive?2022-07-27T22:13:53+00:00
Newer controls (TNC 4xx or later) feature a GoldCap capacitor, which ensures that the data are buffered while the battery is being changed. However, the battery should not be removed for an extended period of time. Older controls do not have a capacitor, and their data are not saved when the control is switched off.
What remote maintenance options does HEIDENHAIN offer?2022-07-27T22:12:30+00:00
– SRI State Reporting Interface –
With its State Reporting Interface (SRI) software option, HEIDENHAIN offers an interface for easily making machine operating statuses available to a higher-level MES or ERP system.
Is it possible to view the states of the inputs/outputs on the control?2022-07-13T16:17:54+00:00
In HSCI systems, the states of various inputs and outputs can be checked via the HSCI bus diagnostics. In non-HSCI systems, the “TABLE” soft key in the PLC (password required) allows you to check the inputs and outputs.
My tool changer does not work anymore. How can I retract it?2022-07-13T16:18:18+00:00
In order to integrate an indexing head into an already existing system, you need to contact the machine manufacturer. The machine manufacturer can provide you with detailed information about feasibility and may perform the installation.
Who can help me with questions regarding the MillPlus?2022-07-13T16:20:08+00:00
This cannot be answered across the board and sometimes depends on other factors such as a graphics driver. To find out the operating systems for which the individual versions are released, see the information in the download area.
It is sometimes possible to adapt a current and therefore runnable programming station to the cycle structure of an older version, thus allowing programming errors to be reduced.
As a last option, a Windows XP computer, for example, can be used in a virtual environment in order to install the old programming station.
How can I download programs to and from the programming station?2022-07-13T16:34:00+00:00
Some machine manufacturers offer an adapted programming station (digital twin) for their machines. Alternatively, the HEIDENHAIN Service department can offer to perform an adaptation. However, the full transference of all functions cannot be guaranteed.
The software of the test version and full version is identical. It is enabled via a hardware dongle that is ordinarily built into the programming station keyboard. Whether this kind of dongle or an external dongle is connected depends on the given driver. The driver can be downloaded from our website free of charge but is dependent on the model. In you are unsure, then simply install both drivers.
If the dongle is displayed correctly in the Windows device manager and is still not recognized by the software, then this may be due to the following:
Incorrect software version; dongle license does not match
VirtualBox does not use the dongle properly → Check installation
Multiple programming station are running (the first one becomes the full version)
The VirtualBox programming station does not start after the installation. What can I do?2022-07-27T22:08:55+00:00
If the file was created in the correct format, then it can be copied to the TNC with the extension “.a” via TNCremo or a USB drive. Once on the TNC, it can be copied from the program manager to the active Tool.t via the “Copy” function. It is also possible to “merge” the file directly into the Tool.t via TNCcmd. Both procedures are described in the User’s Manual and may vary slightly depending on the TNC.
How can I edit a tool table on my computer?2022-07-13T16:43:36+00:00
This is because Cycles 220 and 221 DEF are active and do not need to be started separately. If, however, an M99 function or CYCL CALL is programmed, then the machining cycle is run again at the same point at which Cycle 22x ends.
What does “Angle cannot be calculated” mean?2022-07-13T16:45:20+00:00
This message is output by the TNC when no suitable solution can be calculated with the entered values. This could be caused by incorrect or missing sequences (SEQ), a limited traversing range, an incorrect kinematic description, or a missing M138 function on a machine with three rotary axes.
Can I run a Siemens program on a HEIDENHAIN control?2022-07-13T16:45:46+00:00
The postprocessor must always be purchased from the CAM system manufacturer. Whether 2D, 3D (inclined machining), or 3D simultaneous machining is required depends on the machine, the NC software, and, of course, on the range of parts to be machined.
Where can I find the signal period of my encoder?2022-08-22T14:16:53+00:00
The EnDat02 and EnDat22 order designations define different technical parameters that are important for the connection of an encoder. This includes the availability of incremental signals, the typical voltage supply range, the command set, and the maximum clock frequency. Among other things, the following table applies:
Voltage supply range
Max. clock frequence
With 1 VPP incremental signal
3.6 V to 5.25 V
3.6 V to 14 V
Command set 2.2
≤ 2 MHz or
≤ 8 MHz or 16 MHz
Without incremental signal
3.6 V to 5.25 V
3.6 V to 14 V
Command set 2.2
≤ 8 MHz or 16 MHz
Please refer to the interface brochure with its additional information and exceptions noted in the technical data.
Resolution is the smallest-possible measuring step. This means that, the higher the resolution, the more precisely a value can be displayed.
Measuring accuracy is the maximum value by which the encoder may deviate from the correct value.
Can I send my AMO device to HEIDENHAIN for repair?2022-07-13T17:58:11+00:00
What should I do if, during an update of the EIB 7xx firmware, this notification appears: “tftp” is not recognized as an internal or external command, operable program or batch file”?2022-08-22T14:26:36+00:00
The firmware of the EIB 7xx can be updated as follows:
Download the current firmware.
Save the update file to “C:\temp\EIB\update_633281-xx.flash”.
Press the Windows key + “R”.
Enter “cmd” and press enter.
Enter “tftp –i 192.168.1.2 put C:\temp\EIB\update_633281-xx.flash tmp\update.flash” and press enter (adjust IP address as needed).
When the file has been successfully transferred, the status LED of the EIB 7xx goes out. The voltage supply must not be switched off at this time, and no TCP commands may be sent to the EIB 7xx.
When the status LED is active again, the EIB 7xx can be restarted.
For more information about performing a firmware update, refer to the Firmware Update section of the User’s Manual. The current User’s Manual can be found in the “User documentation” section of the download area. Unter “Filebase: documentation”, Select the following fields in the dropdown menu:
If the EIB 7xx cannot be reached, then the default network settings of the EIB 7xx can be loaded by means of a reset. To do this, press and hold the reset button on the back of the device for more than ten seconds.
For more information, please refer to the section “Reset modes supported by the product” in the Operating Instructions. To do so, select the following fields in the dropdown menu under Filebase: documentation.