Home News & Resources Service Dept Improves Call Center with New Options

March 16, 2022

Service Dept Improves Call Center with New Options


As you can imagine, supporting nine brands and a dozen product groups is an extremely challenging proposition. Fact, the HEIDENHAIN brand alone has products still in the field that are older than the majority of our workforce! These folks in Service get it done daily and all of HC are proud of the work they do.

In order to further and more directly support our customers in today’s growing product landscape, HEIDENHAIN has just completed developing a series of new technical support phone extensions to make it easier for callers to get the support they need for any given product group.

The Service department’s technical support direct phone number is 847-490-0351. From this number, callers now have the following choices:

Press 1:  For support on HEIDENHAIN linear encoders, rotary encoders and readout displays.
Press 2:  For support on HEIDENHAIN TNC controls.
Press 3:  For urgent machine down requests.
Press 4:  For support on ACU-RITE MILLPWR and MILLPWRG2 machine tool controls.
Press 5:  For support on ACU-RITE linear scales, encoders, and digital readout displays.
Press 7:  For metrology and QUADRA CHEK digital readout support.

From all of us at HC, thank you for your continued support and business!