HEIDENHAIN’s Hurricane Recovery Hotline
September 25, 2017
For those affected in the recent Houston and Florida disasters
HEIDENHAIN Hurricane Recovery Hotline
SCHAUMBURG, IL (September 2017) – Those at HEIDENHAIN CORPORATION USA understand there are many companies that have been affected by the recent flooding and wind damage in both Florida and the Houston, TX, area due to two hurricanes. The goal at HEIDENHAIN is to assist those affected businesses with their efforts to restore lost functionality of their equipment.
To do so, it is recommended that those in need contact a local HEIDENHAIN distributor or the main U.S. Service office directly at 844-323-9671. HEIDENHAIN’s products include linear scales, rotary and angular encoders, digital readouts, digital length gauges, CNC controls, and machine inspection equipment.
To assist with the equipment restoration, HEIDENHAIN representatives will discuss possible solutions, as well as search the U.S. and German warehouse locations to source the HEIDENHAIN products required to ensure that the equipment is returned to proper and safe operating conditions in an expedited manner.
In some cases, HEIDENHAIN can offer to send in Field Service Technicians to perform particularly difficult work. These requests will be based on availability of the parts required, and the availability of technicians. HEIDENHAIN will also recommend local qualified distributors, when required, as an option.
If this applies, please contact HEIDENHAIN Recovery Hotline at 844-323-9671.
Please be prepared to provide the following required information when contacting Technical Support with a “Machine Down Request” so that the research and parts inquiry for the affected equipment can be expedited:
- Company Name
- Telephone Number
- Email address
- ID (part) Number of the defective item
- Serial Number of the defective item
HEIDENHAIN CORPORATION is the North American subsidiary of DR. JOHANNES HEIDENHAIN GmbH, a leading international manufacturer of precision measurement and control equipment based in Traunreut, Germany. The product line includes linear scales, rotary and angular encoders, digital readouts, digital length gauges, CNC controls, and machine inspection equipment.
Press contact: HEIDENHAIN’s Public Relations Manager Kathleen Stoneski at 847-519-4702 or write to us at HEIDENHAIN CORPORATION, 333 E. State Parkway, Schaumburg, IL 60173.