HEIDENHAIN Operations Update
March 27, 2020
Dear Valued Customers:
We are in a situation that none of us has ever experienced before and the news over the last several days has been very fluid and developing rapidly. We want to let you know that HEIDENHAIN is taking the necessary steps as outlined by the CDC, State and Federal Governments in preventing the spread of COVID-19. The health and safety of our employees and customers will remain our top priority.
Our path forward is this:
Currently, we will continue to process orders without delay. Please be advised that HEIDENHAIN CORPORATION is taking all possible measures to mitigate risks in our supply chain. Our overseas factory is in constant communication with the freight forwarders and are diligently working to minimize lead time delays. However, due to reduced air travel, many carriers are currently assessing a surcharge above our normal freight costs. HEIDENHIAN CORPORATION will absorb the greater portion of these charges; however to minimize the impact, we need to assess a small percentage against the total value of goods shipped. This 2.5% will appear on your order confirmation & invoice as a Logistic Surcharge. Please note, this will not be applicable to product(s) manufactured in the USA. Our intention is to eliminate these additional fees soon after our freight forwarders resume normal business levels.
Our service support team is committed to providing expeditious service to ensure your HEIDENHAIN products are operating at the highest level of efficiency possible. We are also committed to keeping your employees and ours safe by following the recommendations of the CDC and limiting travel and contact. We understand your wishes to reduce on-site visits by vendors and want to remind you that HEIDENHAIN has trained personnel available to provide remote technical support and WebEx communications to assist with your technical requirements. If it is determined that on-site service is required, our field service technicians are available to assist as necessary. Services are available via phone, email and internet: www.heidenhain.us
In closing we want to reassure you that HEIDENHAIN will remain vigilant through these trying times and keep you informed of any changes.
If you have any questions please feel free to contact us in the usual manner.
We will keep you informed of any changes to our operations via this link.
Thank you and please be safe, we will get through this together!
Your Friends at HEIDENHAIN CORPORATION