Fives Gives HEIDENHAIN World Class Quality Ranking
August 7, 2017
On a bi-annual basis, a team at Fives Giddings & Lewis staff made up of those from leadership, purchasing/procurement, and quality processes departments meet to evaluate external providers. This evaluation is data driven and posted in a scorecard.
Evaluation was recently made in three areas:
- Process Sigma (deviation from perfection)
- Cost of Poor Quality (various categories considered)
- NCR Days Outstanding (Non-Conformance Report)
HEIDENHAIN received the highest marks in all three categories.
“Your overall quality score ranked you as ‘World Class,’” stated Bruce W. Berg, Fives Senior Quality Engineer in a letter to HEIDENHAIN. “It is unique for this level of quality to be achieved. Your dedication and commitment to excellence is evident.”
For many years, HEIDENHAIN has supported Fives Giddings & Lewis and their machine tool products with its quality line of linear and angle encoder products. This announcement further strengthens the alliance.
“Our teams at HEIDENHAIN CORPORATION are steadfastly committed to customer satisfaction, with increasing emphasis towards on-time-delivery and responsiveness. We are very pleased to receive such recognition of our efforts from Fives Giddings & Lewis and others. We continue to drive our ‘Customer First’ continuous improvement programs across all business segments and customers. There are always ways to improve and we welcome feedback in areas where we can make a difference,” said David Doyle, HEIDENHAIN CORPORATION President and Managing Director.
For more information, contact HEIDENHAIN’s Public Relations Manager Kathleen Stoneski at 847-519-4702 or write to us at HEIDENHAIN CORPORATION, 333 E. State Parkway, Schaumburg, IL 60173.
Fives Giddings & Lewis, is a subsidiary of Fives, an industrial engineering Group with a heritage of over 200 years of engineering excellence and expertise. Fives designs and supplies machines, process equipment and production lines for the world’s largest industrial groups in various sectors such as aluminum, steel, glass, automotive, logistics, aerospace, cement and energy, in both developing and developed countries. In all these sectors, Fives designs and manufactures equipment and innovative solutions, which better anticipate and meet the needs of its customers in terms of performance, quality, safety and respect for the environment. In 2016, Fives achieved a turnover of 1.8 billion Euros and employed 8,400 people in about thirty countries.
HEIDENHAIN CORPORATION is the North American subsidiary of DR. JOHANNES HEIDENHAIN GmbH, a leading international manufacturer of precision measurement and control equipment based in Traunreut, Germany. The product line includes linear scales, rotary and angular encoders, digital readouts, digital length gauges, CNC controls, and machine inspection equipment.